Refund Policy

A legal disclaimer

This Refund Policy outlines the general procedures and requirements for returns and refunds for purchases made from Casaco. It is provided for informational purposes and does not constitute a binding legal agreement that overrides the mandatory consumer protection laws of your jurisdiction. Certain items may be exempt from returns for hygienic or safety reasons (e.g., earrings, final sale items). Casaco reserves the right to amend this policy at its discretion. For specific advice regarding your statutory rights, please consult with a qualified legal professional in your area.

Refund Policy - the basics

At Casaco, we want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it for a refund or exchange within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and with all tags attached. To initiate a return, please contact us at casaandco1@outlook.com with your order number. Once we receive and inspect your returned item, we will process your refund to the original payment method. Please note that original shipping costs are non-refundable, and you are responsible for the return shipping costs unless the return is due to an error on our part.

What to include in the Refund Policy

A clear and comprehensive refund policy should detail the following key elements, which are covered in our policy:

• Return Timeframe: The specific window for eligible returns (e.g., 30 days from delivery).

• Eligibility Conditions: The state the item must be in (e.g., unworn, unwashed, with tags).

• Non-Returnable Items: A list of items that cannot be returned (e.g., sale items, intimate apparel).

• Return Process: Step-by-step instructions for the customer, starting with contacting customer service.

• Refund Method & Timing: Clarification that refunds are issued to the original payment method and the processing timeframe after the return is received.

• Shipping Costs: A clear statement on whether the customer is responsible for return shipping and if original shipping fees are refundable.

• Exchanges: If exchanges are offered, the process should be explained.

• Damaged or Incorrect Items: The specific process for reporting and resolving issues with damaged or wrongly shipped items.